Privacy Policy

Effective Date: 01/08/2025

1. Introduction

This Privacy Policy describes how SPARSH SHARMA and its affiliates ("SPARSH SHARMA", "we", "our", "us") collect, use, share, protect, or otherwise process your personal data through our website https://jewelsbyras.com/ (the "Platform").

By accessing the Platform, providing your information, or availing our services, you agree to this Privacy Policy, Terms of Use, and applicable Indian data protection laws. If you do not agree, please refrain from using our Platform.

2. Collection of Information

• Personal details like name, date of birth, address, phone number, email, and ID proofs.
• Sensitive data (with consent) like bank details, payment information, or biometric data.
• Behaviour, preferences, and activity on the Platform.
• Transaction details on the Platform and third-party partner platforms.
• We may track and analyse your usage on an aggregated basis.

Important: We never ask for sensitive data such as card PINs, net-banking, or mobile banking passwords. If you receive such requests, report them to law enforcement immediately.

3. Usage of Information

• Provide and improve services you request.
• Assist in fulfilling orders and enhancing customer experience.
• Resolve disputes, troubleshoot problems, detect and prevent fraud.
• Send updates, offers, and marketing communication (with opt-out option).
• Conduct research, surveys, and customise user experience.

4. Sharing of Information

• Internally with our group companies and affiliates (who may market to you).
• With sellers, logistics partners, payment service providers, and business partners.
• For compliance with legal obligations or law enforcement requests.
• To protect rights, enforce policies, or address fraudulent activities.

5. Security Precautions

We use reasonable security practices to protect your personal data from unauthorized access, misuse, or disclosure. However, data transmission over the internet is never completely secure. Users must ensure the confidentiality of their login credentials.

6. Data Deletion and Retention

You may delete your account through the Platform settings or by contacting us. We may delay deletion in case of pending claims, grievances, or services. Once deleted, access to your account and related data will be lost.

We retain personal data only for as long as necessary or as required by law. Some anonymised data may be kept for analysis and research.

7. Your Rights

You may access, update, and correct your personal data through the Platform. You also have the right to withdraw consent by writing to our Grievance Officer.

8. Consent

By using our Platform, you consent to the collection, use, and sharing of your personal data in line with this Privacy Policy. If you provide us with information about others, you confirm you have the authority to do so.

9. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Please check this page for the latest version. Significant changes will be communicated as required by law.